Pudu33 Privacy Policy
Updated: 1 January 2026Welcome to the pudu33 Privacy Policy. This document explains how pudu33 collects, uses, stores, discloses, and protects your personal information when you use our online betting platform. We respect the privacy of every member and are committed to handling your data in a transparent, responsible, and secure manner.
By registering or continuing to use the pudu33 platform, you agree to the terms outlined in this Privacy Policy. We encourage you to read this document carefully and contact us if you have any questions.
1 Information We Collect
Pudu33 collects various types of personal information to provide you with a secure, seamless, and high-quality service. The information we collect falls into two main categories: information you provide directly and information collected automatically while you use our platform.
Information you provide directly:
- Full name, date of birth, and gender upon account registration.
- Email address, phone number, and residential address.
- Identity documents such as a national ID or passport for the KYC process.
- Bank account or digital wallet details for deposit and withdrawal purposes.
- Communications you send to our customer support team.
Information collected automatically:
- Your IP address, browser type, and device operating system.
- Usage log data including pages visited, access times, and in-platform actions.
- Cookie data and similar tracking technologies to enhance the user experience.
- General location information based on your IP address.
- Device performance and internet connection data for technical troubleshooting purposes.
2 Data Usage Purpose
Every piece of information we collect is used for a clear and lawful purpose. pudu33 does not use your data for any purpose other than those stated here without first obtaining your consent.
| Purpose of Use | Type of Data Used | Legal Basis |
|---|---|---|
| Member account management | Name, email, phone number | Contract fulfillment |
| Identity verification (KYC) | ID documents, personal information | Legal obligation |
| Payment processing | Bank details, digital wallet | Contract fulfillment |
| Fraud prevention | IP address, log data, device information | Legitimate interest |
| Customer Support | Communications, account data | Contract fulfillment |
| Service improvement | Usage data, analytics cookies | Legitimate interest |
| Promotional communications | Email, phone number | Member consent |
3 Data Sharing & Disclosure
Pudu33 respects your privacy and will never sell your personal data to any third party. However, there are certain situations where we need to share your information with trusted parties in order to deliver our services effectively.
Parties that may receive limited access to your data include:
- Payment providers: FPX, Touch 'n Go eWallet, GrabPay, Boost, and our USDT providers, used to securely process your financial transactions.
- Game software providers: Gaming companies integrated with the pudu33 platform, which may require basic account information for gaming purposes.
- Technical service providers: Cloud infrastructure and security service providers that help us operate the platform securely.
- Relevant authorities: Law enforcement agencies or regulatory bodies where we are required to do so by law.
All third parties with whom we share your data are required to comply with strict data protection standards and may only use that information for the purposes specified in our data-sharing agreements.
4 Data Storage & Retention Period
Pudu33 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable laws and regulations. The following guidelines outline our data retention periods:
- Active account data is retained for the duration your account remains active, plus an additional 7 years following account closure, in compliance with financial regulatory requirements.
- Financial transaction records are retained for a minimum of 7 years in accordance with audit and legal compliance requirements.
- KYC documents are retained for the period specified by the relevant regulatory authorities.
- Customer support communication logs are retained for 3 years for service reference.
- Cookie and analytics data is retained for no more than 13 months from the date of collection.
Once the retention period has ended, your data will be securely deleted or anonymised so that it can no longer be linked to your identity.
5 Data Security & Protection Measures
Pudu33 continuously invests in robust security infrastructure to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our security measures include:
- Data encryption using TLS 1.3 and AES-256 protocols for all data in transit and at rest.
- Strict role-based access control (RBAC), ensuring only authorized personnel can access sensitive data.
- Round-the-clock system security monitoring, 24/7, with automated intrusion detection.
- Regular security testing by independent third parties, including penetration testing.
- Tested incident response protocols to ensure any data breach is detected and addressed promptly.
- Two-factor authentication (2FA) available for all member accounts as an added layer of security.
6 Cookie Usage & Tracking Technologies
Pudu33 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device by your web browser when you visit our website.
Types of cookies we use:
- Essential Cookies: Required for core platform functionality, such as maintaining your login session. These cookies cannot be disabled without affecting website functionality.
- Performance Cookies: Collecting information on how you use our platform to help us understand and improve the user experience.
- Functional Cookies: Remembering your preferences such as language and display settings to deliver a more personalized experience.
- Analytics Cookies: Used to analyse aggregated usage patterns to help us improve platform content and services.
You can manage or block cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the pudu33 platform.
7 Cross-Border Data Transfers
In the course of our operations, your personal data may be transferred to, stored in, or processed in countries other than Malaysia. pudu33 ensures that all cross-border data transfers are carried out with adequate safeguards, including the use of approved standard contractual clauses and legally binding data processing agreements.
We will only transfer your data to countries with an equivalent or higher level of data protection than required in Malaysia, or where appropriate additional safeguards have been implemented to protect your data.
8 How to Exercise Your Rights
Pudu33 fully upholds your personal data protection rights. To exercise any of the rights set out in this Privacy Policy, you may contact our Data Protection team via:
- Email: [email protected] — please clearly state the type of request and your account information.
- Live Chat: Contact us via the live chat feature on the pudu33 website for immediate assistance.
We will process your request within 30 business days from the date of receipt. If your request requires additional processing time, we will notify you in advance along with the reasons. Identity verification may be required before we process any request related to your personal data.
9 Children & Minor Protection
Pudu33 services are intended exclusively for individuals aged 18 and above. We do not knowingly collect any personal data from individuals under the age of 18. Should we discover that we have collected personal data from a minor, we will take immediate steps to delete that information and close the relevant account.
Parents or guardians who discover that their child has registered or attempted to register a pudu33 account should contact our support team immediately so that appropriate action can be taken.
10 Changes to This Privacy Policy
Pudu33 reserves the right to update or modify this Privacy Policy at any time. Any material changes will be communicated to members via email or in-platform notification at least 14 days before taking effect. The "Updated" date at the top of this document will always reflect the latest version of our Privacy Policy.
Your continued use of pudu33 services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed of our latest policy.
11 Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact our team:
- Email: [email protected]
- Live Chat: Available 24/7 on the pudu33 website
- FAQ: Visit page FAQ us for a quick response
The pudu33 Data Protection Team is available to assist you 24 hours a day, 7 days a week. We are committed to providing accurate, transparent, and satisfactory responses to every privacy-related inquiry.